From the day you receive your item, our return policy is valid for 48 hours.
Items purchased on sameh-mall.com may be returned or exchanged either by pickup or directly at your nearest hypermarket after contacting us.
Please ensure that the returned item is accompanied by a copy of your delivery receipt, along with all accessories and free gifts.
If you receive a defective item (such as one with ripped or missing parts or other damage), it may be returned for a replacement or full refund upon approval.
Please remember:
- The item must be in its original condition, with the seal unopened, and include the order confirmation, delivery receipt, accessories, and free gifts.
- Delivery charges may apply for pickup service.
For further information, please do not hesitate to contact us. We’ll be happy to assist you.